Repeat purchases is the metric for quality

“Thomassen now said, “We of course want to talk about quality, because the quality of our freelancers’ work is our differentiator. We need a metric to measure it, somehow.” Altman replied, “Repeat use or customer retention will track that. You don’t need to invent some complicated new metric, so don’…” via IFTTT from http://amzn.com/k/p8D7W6OVRmOyYZN9nFxQwA

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